Thank you to all our residents who took part in the Great Aycliffe Town Council ‘Your Voice, Your Choice’ satisfaction survey. Questionnaire forms were distributed around the Great Aycliffe area and were also available online. A cash prize was awarded to the respondents drawn at random, the first prize went to E. Harker, second prize to J. Bewley and third prize to J. Petrie.
The results of this, the fourth Great Aycliffe wide satisfaction survey for Town Council facilities and services, show an improvement in nearly all areas. Whilst nationally, overall satisfaction trends are falling, with a 9% drop, from 72% to 63%, the Town Council has shown a 16% increase to 88%. In addition, nationally, only 59% of people feel they are kept informed about local services as compared to 72% within the Great Aycliffe area. These are both great results and reflect the hard work undertaken by the Town Council.
In line with all other public bodies, value for money and efficiency are vital components of any organisation. The Town Council has made large savings over the last few years, while continuing to provide a high-quality service without cut backs. The overall value for money score has increased by 15% to 87%.
Great Aycliffe Town Council would like to thank everyone who took the time to complete the satisfaction survey, more detailed results, along with a selection of your comments, will be reported in the forthcoming Town Council newsletter
If you would like to become involved in Town Council matters please contact Chrissy Walton, Corporate & Policy Officer on 01325 300700, or attend the next meeting of the Customer Panel, an informal meeting which is open to all residents, on Thursday 26 March at 6pm at the Council Offices.