The Great North Air Ambulance Service (GNAAS) has welcomed two new dispatchers to the team as it continues to develop its service in the hopes of becoming 24/7.
This new role at the charity is responsible for tasking the critical care team to incidents across the North East and Cumbria on a daily basis.
Up until recently, the on-duty daily crew at the charity would be made up of a doctor, paramedic, and pilot, with another paramedic manning the air desk – one of the organisation’s most difficult tasks.
Bethany Syms from Stockton-on-Tees and Christopher Maloney from Middlesbrough joined the charity as dispatchers just a few months ago and are already making a huge impression.
Andy Mawson, GNAAS director of operations, said: “We knew Beth and Chris were going to be good, but they have exceeded our expectations already.
“Creating this role has been a step forward to the charity as it has allowed us to have a team on the airdesk who is fully focused on tasking, decision making, and communications – it’s a huge responsibility.
“This frees up our paramedic’s time to focus fully on increasing our clinical impact across our service and improves resilience across the board.”
The role involves monitoring calls from the North East and North West Ambulance Service to identify which patients are in most need of GNAAS’ help and require urgent critical care interventions only delivered by the team in the region. The dispatcher then coordinates an appropriate response alongside the ambulance service.
Although both Miss Syms and Mr Maloney do not have clinical backgrounds, they have undergone the same rigorous airdesk training as all the charity’s critical care team and have been chosen because of their unique skillsets.
29-year-old Bethany Syms said: “Prior to this role, I served in the RAF for six years having completed a deployment in the Falklands and served two of those years in Cyprus.
“I am extremely excited to be part of something so new at GNAAS and it feels great to be part of such an inspiring team.”
32-year-old Christopher Maloney said: “As well as deciding which jobs we fly to across the North East and West, we are also flight following, helping the pilot along the way, and organising support from emergency services on scene.
“The role is a huge responsibility, but I am honoured to have been given the opportunity.”
Mr Maloney added: “Before coming to GNAAS I was a police officer with Cleveland Police, so I hope I can bring those multidisciplinary skills to the job and really make a difference.”
Last year GNAAS had their busiest year on record, responding to 1,620 call-outs across the region. Help fund their future by visiting https://gna.as/ourfuture