Dear Sir,
I signed up for the garden waste collection this year from Durham County Council. The first collection, on 1st April, was missed, I called to notify them of the missed collection and they came out within a few days to collect.
The second collection was due on the 15th April, that was also missed. It is now 22nd April and, after three phone calls, has still not been emptied. It is getting beyond a joke as they expect us to pay for a service they are not providing.
Durham County Council say that, if they don’t collect, just let them know and they will collect within three days. Well, I have let them know three times and they still haven’t been.
This seems to happen every year and all I get is excuses – DCC take the money quickly enough, then let me down time after time.
M Hedge
Bertie Road, Newton Aycliffe