Dear Sir,
In June 2023, I informed Octopus that my gas meter was broken, therefore, I could not send any meter readings.
They did not believe me and, so, after a few weeks, I had to make a stupid video of me trying to get a reading from their meter.
Somehow, they lost my emails and it was December 2023 when I was contacted again, when they stated they did not realise that my meter was broken, even though I had sent them a video in the September. Incompetent?
So, the first time Octopus arranged a time for the new ‘smart’ meter to be fitted, I told them I was not at home, so unavailable. They sent an engineer anyway.
So, we arranged another time for the installation of my smart meter. An engineer came and fitted the new meter and the next day I got an email to say everything was fine and my meter would be up and running in a couple of weeks.
A few days later I received another email saying that the meter was not working because they could not commission it. This same scenario has happened two more times, (as well as sending another engineer, which I did not agree to).
In total they have sent an engineer five, yes five, times to my home to do the same job and every time they say it will be OK, only for them to say at a later date that the meter is still not working.
The last two times Octopus asked me if I would get the meter working by following some instructions over the phone. Octopus cannot get the meter working, but they ask me to do it, how strange!
Octopus offered me £300 compensation, I told them that I think people should read about how incompetent their company is and how they really treat people. All they have done is waste my time and cause me a great deal of stress.
Eighteen months since I informed Octopus that my meter was faulty – it is still not working.
Mr N R Pengkerego.