Dear Sir,
As a resident of Byerley Park Estate, could I put an open question to the local managers of the Royal Mail Service please for an answer to our appalling delivery service recently. I don’t expect a reply from them!
I recently bought tickets online for an upcoming sports event and was assured by the organiser that my tickets had been despatched on the Thursday evening for the event in 10 days time. The tickets hadn’t arrived by the following Wednesday, so I began to panic. Purely by coincidence, I noticed an unmarked white van on the Estate that day occupied by two Royal Mail employees delivering parcels (why do you need two people in a van to deliver parcels?)
I politely asked them if there would be any letter deliveries that day as we hadn’t had mail for several days and their response was ‘no’ as they had been told by their managers to prioritise parcel deliveries over letter deliveries. If I needed my post urgently I could go down to the Sorting Office to collect my own mail.
I did so and luckily the only person there was able to locate my mail after checking my ID, to which I was very grateful. Not only were my tickets in the batch of mail, but also our credit card bill and FOUR NHS hospital appointment letters, one of which was bringing forward an appointment to within the next few days.
Such service, or indeed non-service, is clearly unacceptable in these modern times. I appreciate there may be staff shortages and that Royal Mail are trying to compete with other couriers for parcels, but surely alternating between a parcel delivery one day and a letter delivery the next day would be an acceptable compromise. Going without mail for a week when it costs £1.70 to post a first class letter is beyond a joke.
Concerned resident,
Byerley Park.