Residents at Rose Lodge care home, Carer’s Way in Newton Aycliffe, are celebrating after it performed strongly in a nationwide survey of care home residents. The results, launched today, show Rose Lodge was given an overall performance rating (OPR) score of 910 out of 1,000. This compares favourably to the national average of 878.
Now in its fourth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents. The nationwide survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. Over 20,000 residents in 963 care homes across the UK took part.
Each care home was given an overall score based on resident feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. Rose Lodge achieved scores of 916 for Quality of Life and 917 for Choice and Having a Say, meaning the residents of Rose Lodge highly rate the standard of care they receive involving quality of life, from being able to take part in hobbies and activities they enjoy to having their privacy respected and feeling safe and secure, and also feel they have a real say in their care and freedom of choice.
Nicola Wheatley, Home Manager at Rose Lodge, said: “It’s great that our residents value the care they receive at Rose Lodge.  Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”
Rose Lodge offers residential and dementia care for the elderly and is operated by Countrywide Care Homes. This is the third year in a row that the home achieved an above national average rating in the national survey.
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed. All of this helps families who are choosing a care home for a loved one by giving them vital information on what the residents actually think of each home and the standard of care.
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.

Rose Lodge (2)