The ROC Group in Newton Aycliffe are celebrating their work with children with complex needs has earned them the fourth CQC Outstanding rating in a row!
The company, which won the North East Care Employer of the Year title in the Great British Care Awards, delivers a range of services to vulnerable children, young people and families in Co. Durham and Teesside.
Their inspected service, ROC Support Network, takes children with complex needs on outings and gives personal care. It achieved CQC overall Outstanding and Outstanding in all five of the areas covered by the inspection i.e. is the service safe, effective, caring, responsive and well-led?
The report say that one professional described the staff as ‘phenomenal’ whilst parents repeatedly described the staff as ‘life-savers’ in keeping their family together. It states: ‘The service was exceptionally well-led by managers who were very proactive in addressing the needs of staff and the people who used the service. They ensured staff were well supported and competent to carry out their roles’. Staff echoed the comments made by one member of staff who said, “I have never worked somewhere that is so passionate about the families they support and the workers.”’
The report also says that parents described the impact of the caring nature of the staff on them. One parent said “The staff are friendly and don’t judge you. They don’t put pressure on you and if my child is having a meltdown, they are patient and wait for it to pass. They listen to my child and if my child wants to come home early, they will bring them home: but they do take the long way around, so we still get a break. Going the extra mile, literally.”
Director Sally Bishop described the inspection results as phenomenal, “we are absolutely delighted” she said. “We have a great team of professional, committed and passionate support workers. They have gone the extra mile again and again during the pandemic, something greatly appreciated by families and social workers. I loved the bit in the report where one parent described how their child bounced and clapped with excitement when the support workers pull up in their car – absolutely brilliant!”
Photo: Families have really appreciated the safe and creative outreach work done by ROC support workers during the pandemic – outstanding work, according to CQC.