Power companies have worked together to launch a new national power cut phone line – 105 – to help people contact their local electricity network company. Northern Powergrid, which operates the electricity network across the North East, has joined forces with other regional networks to provide a single national number for power cut queries. Callers dialling 105, which is free to use, will be put straight through to their local electricity network operator, helping avoid potential confusion or people contacting the wrong organisation. The number, which is available to electricity customers in England, Scotland and Wales, will enable people to report or get information about power cuts as well as report damage to electricity power lines and substations that could put themselves, or someone else, in danger. 105 is funded and delivered by the electricity network operators, and is a first for the UK’s energy industry. The launch comes as figures reveal that 72% of people don’t know who to contact if they have a power cut, with a further 43% indicating that they would incorrectly call the electricity supplier they pay their bill to, when in fact they should contact their local electricity network operator.
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