Citizens Advice provides advice on a range of issues – including things that are going to be on a lot of people’s minds as a result of the Coronavirus pandemic such as benefits, statutory sick pay, housing and debt. Citizens Advice County Durham has had to take measures to protect the health and wellbeing of volunteers, clients and staff but is still able to provide advice, even during isolation.
Stuart Dexter, Citizens Advice County Durham, Chief Officer said: “Due to Covid 19 we have had to temporarily close our face-to-face advice services to be able to protect our staff, volunteers and clients – however we have worked hard to ensure that we have telephone support in place to be able to continue to answer your questions and provide you with the advice that you need.”
“At this time our services are needed more than ever and we have put extra resources in place to cover the additional telephone demand that we expect to see over the coming weeks. All of our amazing staff and volunteers are working very hard to answer your calls but, please do bear with us if waiting times are a little longer than normal.”
Information is also available via the Citizens Advice County Durham website, where they will be providing regular service updates.
Their web address is https://www.citizensadvicecd.org.uk and they can be contacted by telephone in the following ways:
Adviceline:
0300 330 9027
Monday to Friday
10.00am-4.00pm
Debt Adviceline:
0300 323 2000
Monday to Friday
9.00am-1.00pm
Consumer Helpline:
0808 223 1133
Monday to Friday
9.00am-5.00pm
Universal Credit New Claims Free Helpline:
0800 144 8 444
Monday to Friday
8.00am-6.00pm
(if you have received your first Universal Credit payment then please call our Adviceline).
