Dear Sir,
In reply to the letter from Don Fraser recently, how right he is regarding housing benefit claims. Due to circumstances I had to claim housing benefits this year.
I had to keep phoning them to see how my claim was progressing and everyone you speak to tells you something different.
It is appalling the length of time it takes to be processed. On talking to other people I think I was one of the lucky ones as mine compared to others took a relative short space of time. Some cases are taking months. This situation really does need looking at as the other thing that slows it all down is you cannot claim housing benefit until you have claimed some other benefit i.e. pension credits. I feel the whole system needs a review.
Jeannie Reid
Osbert Place
