Local care home Rose Lodge Care Home in Newton Aycliffe, has just taken part in the country’s largest and most authoritative survey of care home residents. The results from the survey have been made public today, with Rose Lodge performing particularly strongly, coming out with an overall performance rating (OPR) of 958 out of 1,000.
The nationwide survey, called Your Care Rating, is designed to give residents a voice, putting
their care at the heart of understanding more about how well care homes perform. The Your Care Rating survey results are also a vital tool for families when they are choosing a care home for a loved one, giving them direct feedback on the views of the most important audience – the residents.
Over 20,000 residents in 1,055 care homes across the UK took part, providing feedback on a
range of categories, across four broad Themes; Staff and Care, Home Comforts, Choice and
Having a Say, and Quality of Life. The OPR score is an overall score based on the results across the four Themes. Rose Lodge achieved scores of 996 out of 1000 for Quality of life and 994 out of 1000 for Choice and having a say, meaning the residents of Rose Lodge highly rate the overall standard of care they receive and how the staff value them as an individual, treating them with kindness and with dignity and respect.
Rose Lodge offers residential and dementia care to the elderly and is part of care providers Countrywide Care Homes Limited. Countrywide Care Homes Limited was established in July 2011 to provide high-quality and affordable care for the elderly.
The family-owned business may be new, but as the sister company of Maria Mallaband Care Group – one of UK’s the most established specialised care providers – it has more than 18 years of experience behind it. Both Countrywide Care Homes and Maria Mallaband Care Group were founded by Phil Burgan, who is also Chairman & CEO of both companies.
While Your Care Rating has been designed to give care homes and operators valuable feedback on how each home is performing, it is not a nationwide ranking of the best and worst care homes in the country. When choosing a care home there are many other factors outside of the survey – including cost, location and need for specialist services. Every home caters for different needs and different resident preferences, which is why a like-for-like comparison is not suitable.
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum (NCF) and the English Community Care Association (ECCA). This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.
Karen Frew-McGill, Care manager at Rose Lodge Care home, said: “We’re delighted with our results from the 2013 Your Care Rating survey as it demonstrates how fulfilled our residents are. All of our scores across the four main themes are high and it just goes to show that the reality of day-to-day life in a care home such as ours is very good, something which is often at odds with the public’s perception.
That said, we still want to get even better and the results give us crucial feedback on where we can improve. When choosing a home, families should always ask if it takes part in the Your Care Rating survey, as it is the best guide to show what residents actually think about the care they receive.”