Residents at Rose Lodge care home, Newton Aycliffe, are celebrating after it performed strongly in a nationwide survey of care home residents and their family members and friends. The results, launched today, show Rose Lodge was given an Overall Performance Rating (OPR) score of 914 out of 1,000 by residents, and 891 by their family members and friends. This compares favourably to the national averages of 878 for residents, and 836 for their families and friends, and is the 6th year in a row that the home has been rated above the national average.
Now in its sixth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well. The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform. Over 16,700 residents in 820 care homes across the UK responded to the Residents’ survey, which achieved a 41% response rate. Meanwhile, 48 per cent of relatives and friends of residents living at 686 homes responded to the Family and Friends’ survey.
Each care home achieved an Overall Performance Rating and four statistically derived ‘theme’ scores (‘Staff and Care’, ‘Home Comforts’, ‘Choice and Having a Say’, and ‘Quality of Life’) based on residents’ responses to all questions in the survey. Care homes participating in the Family and Friends’ survey achieved a separate Overall Performance Rating and four theme scores (mirroring those of the Residents’ survey).
Rose Lodge achieved scores of 956 for quality of life and 936 for staff and care, meaning the residents of Rose Lodge highly rate the standard of care they receive. Their friends and families rated the standard of care for quality of life and choice and having a say with scores of 962 and 887 respectively.
Nicola Wheatley at Rose Lodge, said: “It’s great that not just our residents, but their families and friends value the care they receive at Rose Lodge. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident and friends and family feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”
Rose Lodge care home provides residential and dementia care, and was the winner of the ‘Home of the Year’ category in the 2017 MMCG and Countrywide care awards.
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed. All of this helps families and potential residents who are choosing a care home for a loved one by giving them vital information on what the current residents and their loved ones actually think of each home and the standard of care.
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.
